Hello! I'm Shantanu
With 19 years of Account Management, Program Management, Delivery Management, Product Management, Product Engineering, Data Migration and Analytics, Pre-Sales, and Performance Engineering, I mastered to provide a complete quality software package. With knowledge of Agile methodology & and product management practices, help to streamline and balance the engineering and delivery process. I have been very instrumental in helping accounts create propositions across various horizontals that directly map to growth and transformation ideologies.
Shantanu Sen
Strategic Account & Program Leader
9871962645
Email:
Address:
Gurgaon, Haryana, India
Phone:
OKRs
1
Account Growth & Client Engagement
Responsible for Account Revenue (10% Growth YOY), CSAT (95% & above), On-Time invoicing (95%), Account Expansion (2 - 3 opportunities), and reactive & pro-active pre-sales engagements with the industry advisory group.
2
Account Revenue, P&L and Global Margin
Managing overall program revenue, P&L, global margin, and account budget and revenue projection.
Achieve a 15% increase in program revenue
Implement pricing optimization strategies resulting in a 10% increase in average deal size
Reduce operational costs by 12% - 15%
Increase gross margin to 35% -40%
3
Team Performance & Leadership
Managing the organizational bell curve through quarterly and yearly appraisal cycles and implementing strategies to keep attrition below 10%.
Improve overall team performance by 15% in a six months cycle.
Sustain job satisfaction levels, aiming for an average score of 4.5 out of 5.
Onboard 15% freshers in the account annualy.
Maintaing T-Factor skill-up.
EXPERIENCE- 19Y
Apr 2023 – Jan 2024(10m)
VP Delivery & Program
VALUEFY[Team Size: 80]
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Served as the Head of Delivery and program, managing 3 product portfolios generating INR 21 Cr. as YOY revenue for a FINTECH Start-Up. Steering a team of 80 product-focused people.
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Transformed and commissioned an optimized and efficient delivery model to onboard 35 customers and made them operational on the Wealth Management SaaS platform, thus unclogging INR 5 Cr. unpaid invoice.
Jun 2019 – Apr 2023(3Y 11m)
Delivery Partner
Tata Consultancy Service[Team Size: 30 - 140]
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As an Account Head & Delivery Partner spearheaded a $17M engagement for NA & Canada based telecommunication & digital identity giant. Lead a team consisting of approx. 140 individuals with a focus on product development & service delivery.
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Successfully collaborated with various horizontals of TCS to deliver a multi-year proposal of $100M for Technology and Digital Transformation for a North American Telecom & Digital Identity giant.
Nov 2018 – May 2019(7m)
Sopra Steria[Team Size: ~20]
Sr. Tech. Delivery Manager
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Built strategy and roadmap for Global Quality Engineering COE for a BFSI client and defined the maturity framework for subsidiary teams to compete organically. Further led the implementation of the COE as an Agile Coach and SME.
Aug 2016 – Nov 2018(2Y 4m)
Publicis Sapient[Team Size: ~60]
Tech. Delivery Manager
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Led the Quality Engineering shared service team as Technical Program Manager for 3 locations: Gurgaon, Noida & Bangalore. The key responsibilities of the team were to assess the architecture, responsiveness, scalability, and availability coupled with the deep understanding of the ecommerce domain.
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Developed PAAS - Performance as a Service platform for automated and self-service performance testing.
Jun 2011 – Aug 2016(5Y 3m)
Performance Engg. Sr.Lead
Excelsoft[Team Size: ~20]
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Defined TECHNOLOGY-NEXT road map for the team and moved to 100% open-source processes and tools.
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Introduced PE activities related to ANDROID and IOS application.
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Implemented 100% Performance Test Automation using ELK framework.
Nov 2008 – Feb 2011(2Y 8m)
Computer Sciences Corporation
Sr.Software Engineer
Nov 2006 – Nov 2008(2Y 1m)
Alcatel-Lucent
Software Engineer
Jun 2005 – Nov 2006(1Y 6m)
IAP
Software Developer
EDUCATION
2001-2004
Master's Degree
Masters in Computer Applications(MCA)
G.H. Raisoni College of Engineering
Nagpur University
CERTIFICATIONS
Certified SAFe 6.0, Agilist
Google Cloud Digital Leader
Certified Scrum Product Owner® from Scrum Alliance
INSEAD - Executive Leadership Program in Growth & Digital Transformation Strategy
CLIENTS [BFSI,Telecom,Retail]
SKILLS
Account Management
Agile Program Management
Product Management
Delivery Management
Pre-Sales
Functional and non-functional QE
Technology
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OpenBanking, React JS, .NET, JAVA, Microservices,AzureSQL, Elastic Search, MySQL, AWS
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Salesforce, Selenium, RestAssured, Docker & Kubernetes
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AWS CloudWatch, Azure Portal & Insights
Primary Engagement
•Aligning program strategy and objectives, defining success criteria, and ensuring all aspects are in accordance with the requirements outlined in the Statement of Work (SOW).
•The main customer point of contact, serving as the sole communication channel and source of truth for the program with the customer.
•Ensuring comprehensive adherence to processes, and governance, and fostering collaborative partnerships across teams to achieve excellence in endpoint delivery.
•Involved in Enterprise Agile Transformations and facilitated agile adoption for multiple business units.
•Ensuring continuous interaction with the end customer to make sure that area of concern can be worked upon for improved service levels and implementing measures to maximize customer satisfaction levels.
•Building and partnering strong business relationships with the Clients, End users, Project leaders, and technical personnel.
•Identifying initiatives that would allow a business to meet those strategic/financial goals. Single point of contact for Sales and pre-sales team to respond to RFP/RFIs from delivery planning and excellence perspective.
•Evaluating operations/business risks and developing mitigation plans.
•Coaching scrum masters & and product owners to effectively and efficiently own product backlog, and sprint backlog and taking ownership for driving the product requirements to completion and of high quality.
•Monitoring onshore & and offshore delivery for technical deliverables of projects which involve sharing regular project status/ dashboards with top Management and Stakeholders.
•Chair and represent Steer Comms, MBRs & QBRs addressing SVPs, VPs & Directors from technology & Business.